Product-Related Questions

What are the features of your outdoor camping chairs?

Our outdoor camping chairs are designed for outdoor environments with the following features

  • Durability: Made with high-strength aluminum alloy, they can withstand harsh weather conditions, resistant to corrosion and rust.
  • Comfort: With a wide seat and high back design, they offer excellent support and a comfortable experience.
  • Portability: Lightweight and easy to fold, they come with a portable carrying bag for easy transportation and storage.
  • Stability: Equipped with non-slip foot pads on the bottom, ensuring stability on various terrains.

How much weight can these chairs support?

Our chairs are designed to support up to 300 pounds (approximately 136 kilograms), suitable for most adults. Please check the product detail page for specific weight capacities of different products. We recommend not exceeding this weight limit to ensure safety.

Purchase and Payment Questions

How do I place an order on your website?

Follow these steps to place an order on our website:

  1. Select your preferred chair style and color.
  2. Click the "Add to Cart" button.
  3. Click the shopping cart icon in the upper right corner of the page to view your cart.
  4. After confirming the product information, click the "Checkout" button.
  5. Fill in or confirm your shipping address and payment method.
  6. After completing the payment, you will receive an order confirmation email.

What payment methods do you accept?

At present, our store only accepts PayPal. We plan to introduce more payment options in the future, so stay tuned.

Shipping and Delivery Questions

How long will it take for the package to arrive?

Typically, orders will be delivered within 5-7 business days. There may be slight delays due to special weather conditions or other unforeseen circumstances.

Can I track my order?

Yes, we offer order tracking services. Once your order has shipped, we will email you the tracking number and link so you can track the package in real-time on the carrier's website.

Storage and Maintenance Questions

How should I properly store my camping chair?

To extend the life of your chair, please follow these storage guidelines:

  • Wipe the chair clean with a dry cloth after use to remove dust and stains.
  • Avoid leaving the chair exposed to direct sunlight or storing it in damp environments for extended periods.
  • Store the folded chair in a cool, dry place, or return it to its original packaging.

Is regular maintenance required?

Our products are made with high-quality materials and typically do not require special maintenance. However, we recommend regularly checking that the chair's screws and connecting parts are tight; if loose, tighten them with the appropriate tools. Also, avoid using corrosive chemicals to clean the chair to prevent damage to the material.

Usage Questions

What should I do if I encounter problems while using the chair?

If you encounter any problems while using the chair, you can contact our customer service team in the following ways:

  • Call our customer service hotline at: +1 223 655 1815
  • Send an email to our customer service email: contact@sunnyfeel.com.
  • Use our online customer service system, and we will reply to your questions as soon as possible.

Is there a warranty on your chairs?

Yes, we offer a one-year limited warranty. If your product has a quality issue under normal use, we will be responsible for repair or replacement. Please refer to our product warranty card for terms and conditions.

Return and Exchange Questions

Can I return the product if I'm not satisfied?

We offer a 30-day hassle-free return policy. As long as the product is unused and the packaging is intact, you can apply for a return within 30 days of receiving the product. Please keep the original packaging and all accessories.

What is the return process like?

The return process is as follows:

  1. Contact our customer service team, explaining the reason for the return.
  2. Follow the guidance provided by customer service and return the product with all accessories and original packaging.
  3. Ensure that the package is clearly labeled with your order number and "Return" on the outside.
  4. After we receive the return, we will check the condition of the product and process the refund for you once we confirm it meets the return conditions.